FAQ

Short answers to the questions we hear most often, with links to the pages that go deeper.

Getting started

What is Windlass, and do I need to install anything?

Windlass is a hosted AI agent workspace. You sign up on the website, choose a plan and open your Workspace in the browser. The agent can plan, write and run code, execute shell commands in an isolated Linux container, work with your files, browse the web and call tools. There is nothing to install. See Getting started.

Is there a free trial?

Yes. Every plan starts with a 7-day free trial, and no card is required. The trial includes a reduced weekly allowance. You can subscribe at any point during the trial; when it ends, the workspace pauses until you do, and your files and sessions are kept.

What is the difference between a project and a session?

A project is a folder in your workspace storage and acts as the agent's working directory. A session is a conversation with the agent inside one project. Every account starts with Project 1 and Project 2, and you can create more. See Projects and files.

Working with the agent

Will the agent do risky things without asking?

It depends on your permission preset. The agent can ask you questions and requests approval for risky actions such as deleting files. Choose a stricter preset when you want more confirmations, and review its actions in any case.

How do I point the agent at a specific file?

Type @ in the message box and pick the file. Files you attach in the chat are saved in the project's Attachments folder, for example /workspace/Project 1/Attachments/data.csv, so the agent can also open them by path.

Can the agent read text from a screenshot?

Yes. When you attach an image, Windlass creates a text file ending in .ocr.txt next to it with the recognized text, and the agent reads that file.

Which slash commands are there?

Slash commands are typed into the message box. /compact condenses a long conversation to free up context, and /export downloads the session. See Workspace.

A session has become very long. What should I do?

Run /compact, or start a new session for the new topic. Windlass also compacts long sessions automatically. Sessions support a context window of up to 1M tokens.

Can I rename, archive or branch a session?

Yes. From the sidebar you can rename, archive, fork and search sessions. Forking continues from the current state in a new thread while the original keeps its history.

Models and usage

Which models are available?

DeepSeek V4 Flash, the fast and economical default on all plans, and DeepSeek V4 Pro, with stronger reasoning and agentic coding, on the Pro and Max plans. Both can run at four reasoning effort levels (Off, Low, High, Max). See Models and effort.

How does the weekly allowance work?

Each plan includes a weekly allowance that resets every 7 days from the day your subscription or trial started. There are no daily or 5-hour caps. Allowance is consumed by the tokens the agent processes; Pro consumes roughly 4× faster than Flash, and higher effort levels cost more. The account Overview page shows a usage bar with the percentage used and the time until reset, and the Usage page shows daily detail by model. See Usage and limits.

What happens when my allowance runs out?

The agent pauses and a message tells you when the allowance resets. Your files and history remain available. Upgrading takes effect immediately if you do not want to wait.

Files and voice

How much storage do I get?

Starter 2 GB, Pro 10 GB, Max 30 GB. The maximum single upload is 200 MB on Starter, 1 GB on Pro and 2 GB on Max. The Files page shows a storage meter and lets you upload, download, rename, move and delete files.

How does voice input work?

On Pro and Max plans, press the microphone button in the message box, speak for up to 10 minutes, and press it again to stop. The transcription is inserted into the message so you can edit it before sending. See Voice and attachments.

Billing and account

How much does Windlass cost, and how do I pay?

Starter is $39 per month, Pro $59 per month and Max $139 per month. Billing is monthly with automatic renewal. On the Billing page you can pay by card or request an invoice and pay by bank transfer; invoices appear there as well. See Billing.

Can I change or cancel my plan?

Yes, at any time from the Billing page. Upgrades apply immediately; downgrades apply at the next renewal. If you cancel, you keep access until the end of the period you have paid for.

Can I get a refund?

Refunds are available within 14 days of your first payment. See the Refund Policy and email [support email].

Is my data used to train models?

No. Windlass does not train on your content. Prompts and attachments sent to the model are processed by DeepSeek's API. Each workspace is an isolated container, and all traffic uses TLS. See Security and privacy.

How do I export my data or delete my account?

Download files from the Files page, download a session with /export, or export your files from Settings. You can delete your account from Settings; export anything you want to keep first.

How do I contact support?

Email [support email] from the Support page. Max plan customers receive priority responses.